Refund Policy

The deposit covers scheduling, discovery, design, and production hours. Before we begin discovery or design, you may request a refund of the deposit; payment processing fees and unavoidable handling costs are deducted and the remainder is returned to the original payment method. Once we enter discovery, design, structural planning, production, configuration, or deployment, the deposit has been converted into hours actually worked and is non-refundable.

Production begins after you approve the design. Before launch you review the site and request changes within the agreed scope, and we keep revising until you are satisfied; only then is the balance due. Because the balance is collected after your approval, paying it confirms delivery and that payment is not subject to refund.

The build fee is a one-time charge and the website is yours once it goes live. The first year of domain, hosting, and maintenance is included in the build fee. A registered domain is a real third-party cost and belongs to you; it is non-refundable whether or not the order is refunded, and we can help transfer it to an account you specify.

Minor text and image adjustments are free for 30 days after launch on Starter, and 60 days on Grow and Automation. This is a post-delivery service commitment, not a cash-refundable credit; unused time is neither refunded nor carried forward.

The Automation plan includes AI website support for the first year as part of the build deliverable. It is governed by the terms on this card, not by the monthly fee and setup fee terms in the AI Website Support card below.

If you paid through Affirm or Klarna, an approved refund is returned to the financing provider through the original channel, and your remaining installments are adjusted by that provider under its own terms. We cannot refund installment payments directly in cash.

From year two, continuing annual maintenance is entirely optional and is not tied to the build plan you originally purchased. You choose a tier based on what you actually need at that time, from $149/year. Not renewing does not stop your website from running.

Annual maintenance is prepaid by the year. Once a maintenance year is active, that fee is non-refundable. You can stop renewal at any time; service runs through the end of the current year and you will not be charged again the following year.

If you stop annual maintenance, the website and domain remain yours. We will help hand the site files and the domain over to an account you specify, with nothing withheld and no separate handover fee.

The monthly fee covers helping you connect your social accounts, receiving and organizing the photos, videos, and other material you provide, basic editing (trimming, sizing and aspect ratios, simple on-screen captions and cover frames), post copy and hashtags, a content preview sent for your approval before anything goes out, and publishing at the agreed frequency to the platforms you have connected. There is no separate one-time setup fee for this service, so there is no setup fee that could be refunded on its own.

If no actual work has begun in the current service period, you may request a refund. Once verified, the refund is returned to the original payment method; third-party payment processing fees that have already been incurred and are non-refundable may, where applicable, be deducted from the refund amount.

The service period is considered started once any of the following has happened: we have begun setting up your account connection or brand profile; we have received, opened, downloaded, or organized the photos, videos, or other material you provided; we have begun basic editing of copy, hashtags, images, or video; we have produced or sent you a content preview for approval; or we have scheduled, submitted, or completed any platform publication.

Once work in the current service period has started, the portion of the service already provided or already committed to execution is in principle non-refundable. You may cancel renewal at any time; service continues through the period you already paid for, and from the next billing cycle you are not charged and the service stops. This service is billed monthly with no minimum term and does not carry a separate satisfaction-guarantee refund window.

If part of a month's content updates goes unused because material was not provided in time, platform authorization was not completed, content was not approved in time, or you asked us to pause posting, that is not treated as Aflame AI failing to provide the service, and it does not automatically create a refund, a credit, or a rollover into the following month.

If a piece of content cannot be published because of review decisions, account restrictions, content rejections, API failures, service outages, or policy changes at Facebook, Instagram, TikTok, YouTube, or another third-party platform, that is not automatically treated as non-performance by Aflame AI. If the agreed service genuinely cannot be completed for reasons attributable to Aflame AI, we will arrange a refund, a credit, or another reasonable remedy for the portion of the service not yet provided.

The purpose of this service is to keep your accounts consistently updated. Follower growth, views, engagement, and sales results depend on platform algorithms, content topics, and market conditions. We do not promise specific numbers, and results below expectation are not on their own grounds for a refund.

Duplicate charges and clearly incorrect charges are handled separately and are not subject to the per-period test above. Once verified, we refund the duplicated or incorrectly charged amount in full.

Annual billing is charged once per year and renews automatically each year. The service is the same as on the monthly plan: monthly content updates stay the same, and unused updates do not roll over. Cancelling an annual plan turns off auto-renewal: service continues through the end of the current year, is not ended early, and cancelling does not trigger an automatic refund. When the year ends, you can switch to monthly billing.

If no actual work has begun in the current annual period, you may request a full refund of the annual fee. Once work has begun, we deduct your plan's monthly price × the number of months used (a partial month counts as a full month) and refund the remainder; the deduction never exceeds the annual fee paid. The annual service ends when the refund is issued.

Each annual billing year, bonus Credits are added after the payment succeeds (including successful renewals) and can be used for AI caption checks and extra revisions. If you turn off auto-renewal without a refund, the bonus Credits you already received stay in your account. If an annual payment is refunded or disputed, the unused part of that year's bonus is taken back; any part already used is not charged. Only bonus Credits are affected — Credits you purchased are never taken back this way. Bonus Credits cannot be exchanged for cash or transferred.

Brand films, AI creative videos, and other premium content quoted per project sit outside the monthly fee and are treated as one-time delivery projects: refundable before production starts, accounted for by hours invested once production has started, and non-refundable once the finished piece has been delivered.

Covers number connection, AI receptionist configuration, script tuning, and go-live. Before configuration work begins, it is refundable minus payment processing fees and unavoidable handling costs. Once configuration has started but the AI is not yet live, engineer labor already invested is non-refundable, and we decide whether to refund the unstarted portion based on remaining work. Once the AI goes live, configuration is considered fully delivered and this fee is non-refundable. Annual subscribers are not charged this setup fee in the first place, so no setup fee is involved when an annual payment is refunded.

Within 14 days after the AI goes live, if you are not satisfied with the answering quality, we first re-optimize and reconfigure it for free. If it still does not meet the agreed standard after reconfiguration, the subscription fee already paid can be refunded (the first month for monthly billing, or the annual payment already made for annual billing). The one-time setup fee is not covered by this refund (already delivered). The request must be raised within the 14 days; a refund ends service for that number; available once per number.

After the satisfaction guarantee window ends, the current billing period, once active, is generally non-refundable; for annual subscriptions, the annual payment already made is non-refundable. Neither billing option locks you into a long-term contract — you may cancel renewal before the next billing cycle starts; after cancellation the next cycle is not charged and the service stops.

Phone numbers, SMS, and voice usage are actual third-party costs and are non-refundable once incurred. Calls beyond the plan's included minutes are a service already consumed, billed by actual usage, and are not refundable even during the 14-day satisfaction window.

Covers support onboarding, AI configuration, knowledge base preparation, and go-live tuning. Before configuration work begins, it is refundable minus payment processing fees and unavoidable handling costs. Once configuration has started but it is not yet live, engineer labor already invested is non-refundable, and we decide whether to refund the unstarted portion based on remaining work. Once it goes live, configuration is considered fully delivered and this fee is non-refundable. Landing page customers have this setup fee waived, and a waived fee creates no refundable amount.

Within 14 days after AI website support goes live, if you are not satisfied with the support quality, we first re-optimize and reconfigure it for free. If it still does not meet the agreed standard after reconfiguration, the first month's fee already paid can be refunded. The one-time setup fee is not covered by this refund (already delivered). The request must be raised within the 14 days; a refund ends the service; available once per support setup.

AI website support is billed monthly; there is no annual plan. After the satisfaction guarantee window ends, the current billing period, once active, is non-refundable. There is no long-term contract — you may cancel renewal before the next billing cycle starts, after which the next cycle is not charged and the service stops.

Usage beyond the plan's included allowance is a service already consumed, billed by actual consumption, and is not refundable even during the 14-day satisfaction window.

Before account build work begins, it is refundable minus payment processing fees and unavoidable handling costs. Once the build has started, we account for the campaign structure, conversion tracking, and ad assets already completed, and decide whether to refund the unstarted portion based on remaining work.

Billed monthly with no lock-in period. The current period, once active, is non-refundable; you may stop before the next billing cycle starts and will not be charged again. The ad account is always yours — after management stops, the account data, customer lists, and conversion history all stay in your own account.

Your advertising budget is paid from your own ad account directly to the advertising platform and does not pass through us, so it is not covered by this refund policy. Ad performance depends on platform algorithms, competition, and budget; results below expectation are not on their own grounds for a refund.

A landing page is a one-time delivery like a website build: refundable before production starts, and accounted for by hours invested once production has started. Minor changes are free for 30 days after launch; beyond that they are billed per change, and completed changes are a delivered service and non-refundable.

Billed monthly with no lock-in period. The fee for a billing period that has started is non-refundable; you can stop before the next billing period begins and you won't be charged again. Search visibility included with a website purchase has no cash value, is non-transferable and does not charge automatically when it ends. Search rankings and traffic depend on search engine algorithms — we do not promise specific ranking positions, and rankings below expectation are not grounds for a refund.

Yearly billing is $999 per year and renews automatically; the service is the same as monthly. Canceling yearly billing turns off auto-renewal: the service continues until the end of the current year, and you won't be charged for the next year. If you request a refund before the year's service begins, the annual fee is refunded in full; after it begins, we deduct the standard monthly price of $99 × the number of service months started (a partial month counts as a full month) and refund the remainder, with a minimum of $0. The yearly service ends when the refund is issued. A Google Business Profile setup fee paid with the first payment is handled separately under the Google Business Profile setup rules below.

Monthly billing is $49/month with no lock-in period, under the same rules as the SEO & AI Search Visibility monthly fee: a billing period that has started is non-refundable, and you can stop before the next period begins. Yearly billing is $499/year and renews automatically; if you request a refund before the year's service starts, the full yearly fee is refunded; after it starts, we deduct $49 × the number of service months that have started (a partial month counts as a full month) and refund the rest, with a minimum of $0. The prorated difference paid when upgrading from $49 to SEO & AI Search Visibility is a fee for service already started and is non-refundable; a scheduled downgrade doesn't refund the current period, and the new price applies from the next billing period.

A one-time service. You can request a refund before we start creating the profile, less payment processing fees; once the profile has been submitted or has entered Google's verification process, it is non-refundable. Google decides how, when and whether a profile is verified; failing verification is not by itself grounds for a refund, and we will keep helping you resubmit as Google requires. Separately quoted content work (such as industry FAQs or city pages) is treated as one-time delivery: refundable before writing begins, non-refundable once published.

The current month's fee, once charged, is non-refundable. You can stop renewal at any time; service continues through the period you already paid for, and you will not be charged again from the next month.

Amounts already paid for an annual term are non-refundable. You can cancel auto-renewal at any time; service runs through the end of the current year and you will not be charged again from the next year.

Automation setup and go-live are not charged separately, so there is no refundable amount for them; workflows already configured are delivered work.

Third-party API calls, SMS, and email sending costs actually incurred while your automations run are real costs and are non-refundable once incurred.

The current month's fee and any annual amount already paid are non-refundable. You can cancel anytime from your client dashboard under Billing & Subscription; service continues through the period you already paid for and you will not be charged from the next cycle — no need to contact support, no extra fees.

A domain is a real third-party cost and belongs to you; once registered it is non-refundable. After cancellation the domain stops auto-renewing, and we can help transfer it to an account you specify if needed.

Purchased edit packs are prepaid digital allowances valid only during the month of purchase. Unused edits are neither refunded nor carried into the following month.

Credits do not expire. They can be used for any AflameAI add-on service that accepts Credits, at the Credit amount shown for that service. Credits can only be used on the AflameAI platform.

Credit purchases are generally non-refundable, cannot be cashed out and cannot be transferred, except where required by law or in special cases such as payment errors.

If a payment error occurs, such as a duplicate charge or a wrong amount, submit a refund request below or contact us. Once verified, we will refund the erroneous charge and remove the corresponding Credits.